Terms of service

These terms are an agreement between you and StoreSello (“StoreSello”, “we”, “us”). They apply when you create an account, start a trial, subscribe to a plan, install a theme or otherwise use the StoreSello dashboard, point of sale, hosted storefronts, theme store or any related service (together, the “Service”).

If you use the Service for a business, you accept these terms on behalf of that business, and “you” means the business as well as you.

These policies are part of the agreement: the Privacy policy, the Acceptable use policy, the Refund policy and the Cookie policy. If you do not agree to them, do not use the Service.

• You must be at least 18 years old, or the age of majority where you live if that is higher, and able to enter into a binding contract.
• Give us accurate information — your legal name, a working phone number or email, and your business details — and keep it up to date. We use it to reach you about your account.
• Each store has one owner. The owner can add staff accounts and decide what each one may do, and is responsible for everything done through them.
• Keep your password and one-time codes to yourself. You are responsible for activity on your account, and you must tell us straight away if you think someone else has access to it.
• We may refuse to open an account, or ask you to verify your identity or business, where the law or the safety of the platform requires it.

Free trial. A new store can use the full Service free for 14 days. No payment card is needed to start, and you are not charged unless you choose a plan. To keep using the Service after the trial, choose a plan.

Plans. Plans are billed monthly or yearly, in advance, at the price shown when you subscribe. Plan limits and features are those described on our pricing page at the time you subscribe.

No commission on your sales. StoreSello does not take a share of what your customers pay you. Charges made by your payment gateway, courier, SMS provider or bank are between you and that provider.

Paying.Fees are paid through the payment providers we offer at checkout. If a payment for a new billing period is not made, we may limit the store’s features and, after notice, suspend it until the account is paid up.

Taxes. Prices are shown in Bangladeshi Taka unless stated otherwise. Any VAT or other tax that applies to our fees is added as required by law. You are responsible for the taxes on your own sales.

Price changes. We may change our prices. A change applies from your next billing period, and we will tell you at least 30 days before it does.

Refunds and cancellations are covered by the Refund policy.

You are the seller in every sale made through your store or point of sale. StoreSello provides the software; it is not a party to your sales, does not own or inspect your products and does not deliver your orders.

You are responsible for:

• the products and services you sell, how they are described and priced, and that you are allowed to sell them;
• delivering what you sell, handling returns, refunds and complaints, and the service you give your customers;
• publishing your own store policies — returns, refunds, delivery and privacy — to your customers, and keeping to them;
• complying with the laws that apply to your business, including consumer protection, tax, trade licence, product safety, data protection and advertising rules;
• getting your customers’ consent where the law requires it before you send them marketing messages.

You must use the Service in line with the Acceptable use policy. It lists what may not be sold or done on StoreSello and how we act when it is. We may remove content, limit features, or suspend or close a store that breaks it.

Themes in the StoreSello theme store are free or paid. Installing one — free or paid — gives you a licence to use it, which works like this:

• A licence is for one store. A second store needs its own licence.
• You may change a theme’s content, colours and layout through the editor as much as you like.
• You may not copy, resell, sublicense or share a theme, or its code, images and fonts, outside the store it is licensed to.
• The theme stays the property of StoreSello or its designer. A paid licence is for use, not ownership.
• We may update a theme to fix problems or keep it working with the platform. We may also stop offering a theme to new stores; stores that already use it keep their licence.
• A theme’s price is the one shown when you buy it. Refunds for themes are covered by the Refund policy.

The Service connects to services run by other companies — payment gateways and mobile wallets, couriers, SMS and email providers, social channels, and analytics or advertising tools such as a Meta pixel or Google Analytics.

You choose which ones to switch on. When you do, your use of them is governed by that company’s own terms and privacy policy, and you authorise us to pass them the data they need to do the job. We are not responsible for how they work, what they charge, or their availability.

You own what you put into StoreSello — products, images, text, customer records and orders (“your content”). You give us permission to host, copy, display and process your content only as needed to run the Service for you, including showing your storefront to the public.

You confirm you have the rights to the content you upload and that it does not infringe anyone else’s rights.

You can export your products, customers and orders at any time while your account is open. How we handle personal information — yours and your customers’ — is set out in the Privacy policy. For your customers’ data, you decide what is collected and why; we process it on your behalf.

The Service — its software, design, themes, documentation and the StoreSello name and logo — belongs to StoreSello and its licensors. These terms give you the right to use it while your account is in good standing; they do not transfer any ownership.

You may not copy, modify, reverse engineer or resell the Service, use it to build a competing product, or use our name or logo in a way that suggests we endorse you, without our written permission.

If you send us feedback or ideas, we may use them freely and without any obligation to you.

If you believe content on a StoreSello store infringes your copyright or trademark, write to support@storesello.com with the store address, the content concerned, the right you hold and your contact details. We will review the notice, may remove or disable the content, and will tell the merchant so they can respond. Stores that infringe repeatedly will be closed.

Each of us may see information the other treats as confidential — for us, unreleased features and our security measures; for you, your store data and business figures. We each agree to use the other’s confidential information only to perform this agreement and not to disclose it, except where the law requires it.

We work to keep StoreSello available and secure, but we do not promise it will be uninterrupted or free of errors. We may take it down briefly for maintenance and will try to give notice when we do.

We improve the Service continually and may add, change or remove features. If we remove something central to the plan you pay for, we will give you reasonable notice. Features marked as beta or preview are offered as they are and may change or end.

By you. You can cancel your plan or close your store at any time from the dashboard or by writing to us. Export anything you want to keep first.

By us. We may suspend or close an account, with notice where we reasonably can, if you break these terms or the Acceptable use policy, do not pay fees that are due, put the platform or other merchants at risk, or where the law requires it. Fraud, illegal goods and anything that endangers people are acted on immediately.

Afterwards.When an account closes, the storefront goes offline. We keep the store’s data for a limited period so it can be restored on request, then delete or anonymise it, except records the law requires us to keep. Fees already owed remain payable.

The Service is provided “as is” and “as available”. To the extent the law allows, we make no promise that it will meet every need of your business or produce any particular sales or results, beyond what these terms expressly say.

To the extent the law allows:

• we are not liable for lost profits, lost sales, lost data, loss of goodwill, or any indirect or consequential loss;
• we are not liable for the products you sell, your dealings with your customers, or the acts of the third-party services you connect;
• our total liability for any claim connected with the Service is limited to the fees you paid us in the 12 months before the event that caused it.

Nothing in these terms limits liability that cannot be limited by law, including for fraud.

You agree to cover StoreSello for any claim, loss or cost (including reasonable legal fees) brought by a third party that arises from your store, the products you sell, your content, or your breach of these terms or of the law.

These terms are governed by the laws of Bangladesh. If a dispute arises, write to us first — most problems are solved that way. If it cannot be resolved within 30 days, either of us may take it to the courts of Dhaka, Bangladesh, which have exclusive jurisdiction.

We may update these terms as the Service and the law change. The date at the top always shows the current version. For a change that materially affects you, we will give at least 15 days’ notice by email or in the dashboard before it takes effect; continuing to use the Service after that means you accept it. Changes needed for legal or security reasons may take effect sooner.

• These terms and the policies they name are the whole agreement between us about the Service.
• If part of these terms cannot be enforced, the rest still applies.
• If we do not enforce a right straight away, we have not given it up.
• You may not transfer your account or these terms without our consent. We may transfer them as part of a merger, acquisition or sale of our business.
• We send notices to the email or phone number on your account; you can reach us at the address below.
• Sections that by their nature should survive the end of this agreement — including fees owed, intellectual property, limits on liability, indemnity and governing law — do survive it.

Questions about these terms: support@storesello.com, or use the contact form.